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Telephone Operators in The United States
(Telefonistas)
Telephone Operators -- Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
| SOC (Standard Occupational Classification) | 43-2021.00 |
| Career Interests | CSR |
| Minimum education required | (High school) High school diploma or equivalent |
| Minimum work experience required | (None) None |
| Job training required | (Short OJT) Short-term on-the-job training |
| Growth Outlook (projected percentage growth in jobs per year from 2018-2028) | -2.81 (low growth) |
| Current number of workers in USA (2018) | 5,700 |
| Projected number of workers in USA (2028) | 4,100 |
| Average Annual Openings in USA (2018-2028) | 500 |
| Average entry-level annual salary in USA (2019) | $23,360 |
| Average annual salary for all workers in USA (2019) | $37,940 |
| Average experienced-worker annual salary for all workers in USA (2019) | $57,620 |
| Career Cluster | Arts, A/V Technology & Communications (Artes, tecnología del Audio-Vi'deo y comunicaciones) |
| Major Occupational Group | Office and Administrative Support |
* data not available
Salaries over $208,000 are sometimes shown as >$208,000 rather than the actual salary.
 | Telephone Operators O*NET OnLine includes: Job Titles; Tasks; Knowledge; Skills; Abilities; Work Activities; Work Context; Job Zone; Interests; Work Styles; Work Values; Related Occupations; and Wages & Employment Trends. |
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Telephone Operators Career One Stop includes: Occupation Description; State and National Wages; State and National Trends; Knowledge, Skills, and Abilities; Tasks and Activities; Tools and Technology; Education and Training, Related Occupation Profiles, and Web Resources. |
 | Office and Administrative Support Occupations The Occupational Outlook Handbook from the US Department of Labor includes: Nature of the Work; Working Conditions; Training, Other Qualifications, and Advancement; Employment; Job Outlook; Earnings; Related Occupations; and Additional Information. |