|
Customer Service Representatives in The United States
(Empleados en trato directo con el público)
Customer Service Representatives -- Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
| SOC (Standard Occupational Classification) | 43-4051.00 |
| Career Interests | ESC |
| Minimum education required | (High school) High school diploma or equivalent |
| Minimum work experience required | (None) None |
| Job training required | (Short OJT) Short-term on-the-job training |
| Growth Outlook (projected percentage growth in jobs per year from 2018-2028) | -0.17 (low growth) |
| Current number of workers in USA (2018) | 2,972,600 |
| Projected number of workers in USA (2028) | 2,921,000 |
| Average Annual Openings in USA (2018-2028) | 387,600 |
| Average entry-level annual salary in USA (2019) | $22,980 |
| Average annual salary for all workers in USA (2019) | $37,320 |
| Average experienced-worker annual salary for all workers in USA (2019) | $56,380 |
| Career Cluster | Marketing, Sales & Services (Comercialización, ventas y servicio) |
| Major Occupational Group | Office and Administrative Support |
* data not available
Salaries over $208,000 are sometimes shown as >$208,000 rather than the actual salary.
 | Customer Service Representatives O*NET OnLine includes: Job Titles; Tasks; Knowledge; Skills; Abilities; Work Activities; Work Context; Job Zone; Interests; Work Styles; Work Values; Related Occupations; and Wages & Employment Trends. |
 |
Customer Service Representatives Career One Stop includes: Occupation Description; State and National Wages; State and National Trends; Knowledge, Skills, and Abilities; Tasks and Activities; Tools and Technology; Education and Training, Related Occupation Profiles, and Web Resources. |
 | Customer Service Representatives The Occupational Outlook Handbook from the US Department of Labor includes: Nature of the Work; Working Conditions; Training, Other Qualifications, and Advancement; Employment; Job Outlook; Earnings; Related Occupations; and Additional Information. |